Privacy Policy

Effective Date:10th April, 2026

East Coast Bike Hire (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, make a booking, or contact us.

1. Information We Collect

We may collect the following personal information:

* name

* email address

* phone number

* billing and payment details

* booking details

* bike hire and rental history

* IP address and website usage data

* customer messages and enquiries

* security deposit authorisation details

Payment card details are processed securely through Stripe, Inc. and are not stored by East Coast Bike Hire.

2. How We Use Your Information

We use your information to:

* process and manage bookings

* communicate about your reservation

* provide customer support

* process payments and security deposit holds

* prevent fraud and theft

* improve our website and services

* comply with legal and tax obligations

Our lawful basis for processing includes:

* performance of a contract

* legitimate business interests

* legal obligations

* consent where required

3. Third-Party Providers

We may share information with trusted third-party providers including:

Stripe, Inc. for payment processing

* Booqable for booking management

* website hosting and analytics providers

These providers only process information necessary to deliver their services.

4. Security Deposits

Where applicable, a refundable security deposit hold may be authorised on your card at collection.

This is processed securely through Stripe, Inc. and used solely for the purposes of loss, theft, damage, or late return.

5. Data Retention

We retain customer data only for as long as necessary to:

* manage bookings

* comply with tax and accounting obligations

* resolve disputes

* protect business assets

6. Your Rights

Under GDPR, you have the right to:

* access your data

* correct inaccurate data

* request deletion

* restrict processing

* object to processing

* request data portability

To exercise these rights, please contact us at:

Email: [email protected]

7. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

East Coast Bike Hire Ltd,

Kilcrea Road, Donabate, Co. Dublin

Email: [email protected]

Accessibility Statement

Issued:  April, 2026 

East Coast Bike Hire is committed to ensuring digital accessibility for all users, including people with disabilities.

We are continually working to improve the accessibility and usability of our website and aim to follow recognised best practices and standards, including the Web Content Accessibility Guidelines (WCAG) 2.1 where possible.

Our Commitment

We aim to make our website accessible by:

* using clear and readable fonts

* ensuring sufficient colour contrast between text and background

* providing alternative text for important images

* making navigation clear and consistent

* supporting keyboard navigation where possible

* ensuring forms are clearly labelled and easy to complete

* optimising the website for mobile and tablet devices

Ongoing Improvements

We are continuously reviewing our website to improve accessibility and usability for all visitors.

As our business grows, we will continue to assess and enhance accessibility features across the site.

Need Assistance?

If you experience any difficulty using our website, accessing information, or completing a booking, please contact us and we will be happy to assist.

Email: [email protected]

Phone: 086 383 1802

We aim to respond to accessibility queries as quickly as possible.